Your team is already using AI. Does your organisation know what for?

I just finished a conversation with a long-time client who was keen to show off their new toy – a Claude.ai account their organisation had recently set up.

They’d been exploring what it could do and had just discovered something that genuinely impressed them. “Claude – can you see my email?” Yes. “Can you look through a specific folder, find all the emails with attached invoices, and compile the amounts into a single spreadsheet?” Yes – it was already running.

They told me this in the way you tell someone about a magic trick. “So cool!” Delighted, as they should be – that’s a genuinely useful capability that would have taken several hours to do manually.

I responded with something that was, apparently, mildly alarmed. Not dramatically – just a beat of “you did what?”

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This article was first published on the ENVEE Digital blog.